Baldric’s Tips for Used Car Salesmen June 18, 2009Posted by baldricman in Baldric-Man, General.
Tags: buying, car, pre-owned, salesman, tips, used car, vehicle
Well about 2 weeks ago the time came, at last, to start looking for a new car. My old faithful Kadett has done me well. Exceptionally well, in fact, but the old gal is getting old, so I think its time to give her a rest, and trade her in for something a little younger.
So I started browsing around at some second hand dealers, and so far the experience has been both exciting, and, unfortunately, extremely frustrating. I won’t make this a rant about the car industry in general (although I really could quite easily). No, for now, I’ll just share some of my favourite quotes from some of the salespeople I have had the, er, pleasure, of dealing with so far.
- Hyundai salesman, on the towing capabilities of the 2-litre Hyundai Tucson “Well I’m not sure exactly, but that 1-litre Atos prime over there easily pulls a small caravan, no problem, so the Tucson, with an engine double the size, should tow anything” (Holy cow, seriously? You’re telling me that that 1-litre Atos putting out 45kW and 87Nm, and that probably weighs as much as the caravan, can “easily” tow a caravan, of ANY size???)
- Opel salesman, after I told him my trade-in’s aircon isn’t working: “Wow, thank-you for being honest. I respect that in a man. Just like me. That’s why I’m the most successful salesman here, because I’m honest with my customers” (etc) – I was most thrilled to experience this first hand; a used-car salesman assuring me of his honesty. It was quite special.
- Nissan salesman laughing when I tell him I only want to spend R120K on a car, at most: “Listen, what you need to do is set yourself a goal, and work really hard to be able to afford a decent car, at around R150K or so. “(etc) – Seriously? Not to sound arrogant or anything, but I most likely earn a lot more than you do buddy, so don’t tell me I need to “set goals” and “work hard”. That’s insulting. More importantly, I could easily be yet another idiot who spends the bulk of his salary on an expensive flashy car. (Just so you know dude, I *could* afford the 350Z, and that’s without any of that residual crap, if I wanted…) But I CHOOSE to only want to spend a certain amount.
I guess I’m just tired, already, of salesman making crazy assumptions about me.
So, as a service to all car salesmen out there, new or used, here are Baldric’s Top Tips for Selling Baldric a Car:
- Don’t ever, ever make assumptions about my career or earnings, based on the price range I *choose* to look in. You only make a fool of yourself.
- Don’t ever dare make assumptions about my family priorities (“if you’re worried about your family’s safety, which I’m sure you are, like any good husband, you’ll buy this car”), or about my “green-ness” (“this car is better for the environment”)
- Please, don’t try convince me that that entry-level Chev Spark over there is quicker than my 2-litre Opel. I’m begging you. It’s sort of embarassing for both of us, don’t you think?
- Please keep your opinions of how good a car looks to yourself. “Beauty is in the eye of the beholder” and all that. Did you see me walking in with a white cane?
- Don’t try sell every little aspect of the car as unique to that car. (Just in case you didn’t know, fog-lights, heated side mirrors, climate-control, side-impact bars, adjustable steering columns and folding rear-seats, have actually been around for well over 10 years. My 14-year old Opel has most of that stuff)
- Put the damn prices on the cars. Its polite. Sometimes I’m in a hurry and just want to know how much something costs, and don’t feel like talking to you about my 10-year family plans and life goals first.
- Finally, on a similar note, if I ask you what price range car X is going for, just tell me. Don’t spend the next 20 minutes trying to ask me what I want to spend each month. Strange as it may seem to you, MY monthly repayments are actually irrelevant to you. I’m smart enough to have worked out what I can afford beforehand.
Please study these carefully, and check back regularly for updates.